Terms of Service

Article 1 (Purpose)

These terms and conditions define the rights, obligations, responsibilities, and other necessary matters between GrowKing (hereinafter "Company") and members regarding the use of all game services provided by the Company through mobile devices, and related networks, websites, and other services (hereinafter "Services").

Article 2 (Definitions)

① The definitions of terms used in these terms are as follows:

"Member" means a person who enters into a service agreement under these terms and uses the Services provided by the Company.

"Temporary Member" means a member who uses the Services without linking or verifying account information with an external account or through guest login mode.

"Mobile Device" means any device such as a mobile phone, smartphone, PDA, or tablet that can download or install and use content through a network.

"Account Information" refers to all information provided by the member to the Company, including member number, external account information, device information, nickname, profile picture, friend list, game information (character information, items, levels, etc.), and payment information.

"Content" means all paid or free digital materials created by the Company in relation to its Services, including games, network services, applications, game currency, and game items.

"Paid Purchase" means the act of making payment through a payment provider recognized by the Company to purchase or use content within the Services.

"Open Market" means an e-commerce environment that allows applications to be installed on mobile devices and paid purchases to be made.

"Affiliated Service" means services provided through partnerships with other mobile platform providers such as Kakao, allowing the use of the Services on mobile devices using membership information and profile photos from such platforms.

"Payment Provider" means a company that provides electronic payment methods such as credit cards and mobile payments in an open market.

"Application" means any program downloaded or installed on a mobile device to use the Services provided by the Company.

"Game Service" means a game executed on a mobile device and related services provided by the Company.

② Terms not defined in Paragraph 1 follow relevant laws, service policies, and general commercial practices.

Article 3 (Disclosure of Company Information)

The Company displays the following information in the game service in an easily viewable manner. However, the privacy policy and terms may be shown via a linked page.

Company name and representative

Address of business office (including address for handling user complaints)

Phone number and email address

Business registration number

E-commerce registration number

Privacy policy

Terms of service

Article 4 (Effect and Amendment of Terms)

The Company posts these terms within the game service or via a linked screen so that members can check them. Important matters such as service suspension, withdrawal, refunds, contract termination, and disclaimers are clearly highlighted.

If the Company revises the terms, it announces the effective date, changes, and reasons at least 7 days in advance. If changes are unfavorable or significant, the announcement is made at least 30 days in advance and members are notified individually.

The Company confirms each member's agreement to the revised terms. If a member does not express consent or refusal before the effective date, they are considered to have consented. If a member refuses, either party may terminate the service agreement.

The Company ensures that members can ask questions regarding the terms.

The Company may revise the terms within the scope permitted by relevant laws such as: Act on the Consumer Protection in the Electronic Commerce Transactions, Act on the Regulation of Terms and Conditions, Game Industry Promotion Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, Content Industry Promotion Act

Article 5 (Formation and Application of Service Agreement)

① A service agreement is formed when an applicant agrees to the terms, applies for service use, and the Company approves the application.

② The Company generally approves applications, except in certain cases such as:

If the application contains false information or does not meet the required conditions

If the user applies through abnormal or bypassed methods from a country where the company does not provide the service or has decided not to provide it

If the application is made for purposes prohibited by current laws, including the Game Industry Promotion Act

If the application is made with the intent to harm public order, public morals, or the company's interests

If the user intends to use the service for fraudulent purposes

If the user intends to use the service for commercial profit

If the application is made using a mobile device, program, etc. that the company has restricted from service use

If there are other comparable reasons for which approval is deemed inappropriate

③ The Company may defer approval if:

If the company's system lacks capacity, certain mobile devices cannot be supported, or technical issues occur

If there are technical problems such as service failures or payment system errors

If there are other comparable reasons that make it difficult to approve the application

④ When a member completes the terms-agreement procedure or enters the information required to use the service, the company will allow service use immediately unless there is a reason to withhold or reject approval. However, if any issue under Paragraph 2 is later confirmed, the company may apply use restrictions or terminate the contract according to these Terms.

⑤ For user convenience, the company may provide a temporary-account feature for the game service. If any of the following occur while using a temporary account, account information may be deleted or become unrecoverable, and account data used with the temporary-account feature may not be linkable or transferable later. In such cases, the company does not guarantee recovery of account information and bears no responsibility for compensation or damages.

When the mobile device is changed

When the mobile device is modified or reset

When the application or any related content is partially or completely deleted from the device

Article 6 (Matters Not Specified in the Terms)

Any matters not specified in these Terms, and the interpretation of these Terms, shall follow the Act on the Consumer Protection in the Electronic Commerce Transactions, Act on the Regulation of Terms and Conditions, Game Industry Promotion Act, Act on Promotion of Information and Communications Network Utilization and Information Protection, Content Industry Promotion Act, and relevant laws or customary practices.

Article 7 (Operational Policy)

① Matters necessary for applying the Terms, and matters delegated by the Terms for detailed regulation, may be set forth in the Game Service Operational Policy ("Operational Policy").

② The company shall post the Operational Policy within the game service or on a linked screen so that members can review it.

③ When revising the Operational Policy, the procedure under Article 4(2) shall be followed. However, if the revision falls under any of the following, it may be announced in advance using the method in Paragraph 2:

When revisions concern matters specifically delegated by the Terms

When revisions do not affect members' rights or obligations

When revisions do not fundamentally differ from the Terms and fall within the range members can reasonably expect

Article 8 (Protection and Use of Personal Information)

The company strives to protect members' personal information in accordance with relevant laws, and the handling and use of personal information follows applicable laws and the company's Privacy Policy. However, the Privacy Policy does not apply to linked services outside the company's own service.

Due to the nature of the service, information not involving personal data—such as nicknames, character images, or status messages—may be publicly visible.

Except when required by law or requested by national authorities in accordance with regulations, the company does not provide a member's personal information to third parties without the member's consent.

The company bears no responsibility for damages caused by personal information or account information leaked due to the member's own fault.

Article 9 (Company Obligations)

The Company shall faithfully comply with the exercise of rights and fulfillment of obligations prescribed by relevant laws and these Terms in good faith.

The Company must establish a security system to protect members' personal information (including credit information) so that members can use the service safely, and shall disclose and comply with its Privacy Policy. Except as provided in these Terms and the Privacy Policy, the Company shall ensure that members' personal information is not disclosed or provided to third parties.

If, during improvement work for the continuous and stable provision of services, a system failure occurs or data is lost or damaged, the Company shall make its best efforts to repair or restore it without delay unless there are unavoidable reasons such as natural disasters, emergencies, or issues that cannot be resolved with current technology.

Article 10 (Member Obligations)

① When a member engages in any of the following acts in relation to the use of services provided by the Company, the Company may take account-related actions in accordance with its internal regulations.

Registering false information during application or account modification, or using another person's information

Acquiring, using, trading, gifting, or transferring game information (ID, character, items, game currency, etc.), or being suspected of attempting such acts, through services not provided by the Company or via abnormal methods

Impersonating Company employees or operators, posting messages or sending emails using another person's identity, or falsely indicating relationships with others

Purchasing content using another person's credit card, phone, or bank account, or improperly using another member's ID or password

Collecting, storing, posting, or distributing another member's personal information without permission

Engaging in gambling or inducing gambling, sharing or posting obscene or vulgar content, linking to adult sites, or transmitting/ distributing content that causes shame, disgust, or fear, thereby using the service in an unhealthy manner

Using the service for commercial, business, advertising, promotional, political, or election-related purposes without authorization

Reproducing, distributing, promoting, or commercially using information obtained through the service without permission, or exploiting known or unknown bugs

Deceiving others for personal gain or causing harm to others in connection with the use of the service

Infringing on the intellectual property rights or portrait rights of the Company or others, or damaging their reputation or interests

Transmitting, posting, distributing, or using information prohibited by law (computer programs), or viruses, codes, files, or programs designed to interfere with or destroy normal software, hardware, or telecommunications equipment

Modifying the application without special permission from the Company, adding or inserting other programs, hacking or reverse engineering the server, leaking or modifying source code or application data, creating separate servers, or modifying or stealing parts of the website to impersonate the Company

Using, distributing, or attempting to use software or applications corresponding to the acts specified in items 11 and 12

Paying money or other compensation to request another person to play the game on one's behalf (including power-leveling services)

- Any other acts that violate relevant laws or offend public order and morals

② The member is responsible for managing their account and mobile device, and must not allow others to use them. The Company is not responsible for damages arising from poor management of the device or allowing others to use it.

③ Members must set and manage security measures such as payment passwords in each open market to prevent fraudulent payments. The Company is not responsible for damages caused by the member's negligence.

④ The Company may define the specific details of the following acts, and members must comply:

1. Account names, character names, guild names, and other names used in the game

2. Chat contents and methods

3. Use of bulletin boards and other service functions

4. Policies on affiliate services and other necessary matters

Article 11 (Provision of Services)

The company shall allow members whose use contract has been completed in accordance with Article 5 to use the service immediately. However, for some services, the company may begin service on a designated date as needed.

When providing services to members, the company may offer additional supplementary services along with the services specified in these Terms.

The company may differentiate usage by classifying member tiers and segmenting usage time, usage frequency, and the scope of provided services.

Article 12 (Use of Services)

① Game services are provided during hours determined by the Company's operational policy. The Company shall notify service hours within the game service or through announcements. If there is no separate indication or notice, the default service hours are 24 hours.

② Notwithstanding paragraph 1, the Company may temporarily suspend all or part of the services in the following cases. In such cases, the Company shall announce the reason and duration of the suspension on the game application's initial screen or within the game service in advance. However, if prior notice is not possible due to unavoidable circumstances, the Company may provide notice afterward.

When system maintenance, server expansion or replacement, network instability, or other system-related needs arise

When normal service provision is impossible due to power outages, facility failures, service overload, maintenance or inspection by telecommunications carriers, etc.

When war, incidents, natural disasters, or other national emergencies comparable thereto occur, beyond the Company's control

③ The Company provides services through dedicated applications or networks for mobile devices. Members may download and install the application or use the network to access services for free or for a fee.

④ Paid content may only be used after paying the fees specified for the relevant service. Additional charges defined by the member's mobile carrier may occur when downloading applications or using services through the network.

⑤ Services using downloaded applications or network connections are provided according to the characteristics of the mobile device or mobile carrier. If the mobile device is changed, the phone number is changed, or the user is roaming overseas, some or all functions of the game service may become unavailable, and the Company shall not be responsible in such cases.

⑥ Background processes may run when using services through downloaded applications or networks. Additional charges may occur depending on the characteristics of the mobile device or telecommunications carrier, and the Company is not responsible for any related issues.

⑦ Notwithstanding paragraph 1, if relevant laws, self-regulatory rules of industry associations, etc. prohibit or restrict service provision during specific times or in specific ways, the service may not be available, and the Company bears no responsibility for such cases.

Article 13 (Affiliate Services)

Affiliate services are services that allow members to use services together with users of other mobile platforms (such as Kakao).

Before using affiliate services, members must consent to the provision and use of personal information necessary for service provision, including their mobile platform profile. If consent is not provided, access to the service may be restricted.

The Company may provide multiple services through affiliate service platforms. If a member wishes to terminate use of these services, they must submit a termination (withdrawal) request for each individual service they joined.

Since affiliate services are provided using each service's member information, if a member loses or withdraws their membership in an affiliate service, proper service provision may not be possible.

If the installed application is deleted, the member's account information may also be deleted, so members should check before deleting.

Article 14 (Community Services)

Community services refer to services such as bulletin boards provided by the Company to allow multiple users to freely exchange opinions and interact.

Members may use community services by linking their affiliate service accounts or through other methods provided by the Company.

When a member joins community services, their information may be made available to the administrators for smooth service operation.

If community services are linked with affiliate services, service provision may not function properly if the member loses or withdraws their membership from the affiliate service.

The Company may include necessary matters for user protection and sound community operation within operational policies or establish separate policies, and members are obliged to comply with them. The Company shall notify such policies within the service or community service, or through linked screens.

Article 15 (Changes and Suspension of Services)

The Company may change the services as needed for operational or technical reasons to ensure smooth service provision, and will notify such changes within the service in advance. However, if unavoidable changes are required due to bug fixes, errors, urgent updates, or other non-significant modifications, the Company may provide notice afterward.

If the Company becomes unable to continue providing the service due to significant business reasons—such as business closure resulting from transfer of business, division or merger; expiration of game service contracts; or severe deterioration of service profitability—the Company may discontinue the entire service. In such cases, discontinuation date, reason for discontinuation, and compensation terms shall be announced on the game service's initial screen or linked screen at least 30 days prior to discontinuation, and members shall be notified in accordance with Article 28(1).

Article 16 (Collection of Information)

The Company may store and retain the contents of chats between members (including in-service communications such as notes, whispers, etc.), and such information is retained solely by the Company. The Company may access this information only for dispute resolution between members, handling of complaints, or maintaining game order, and third parties may access it only if legally authorized.

If the Company or a third party accesses chat information under paragraph 1, the Company shall notify the member in advance of the reason and scope of access. However, if the information must be accessed to investigate, process, or verify prohibited acts under Article 10(1), or to provide relief for damages arising from such acts, notification may be given afterward.

For stable operation and quality improvement of the services, the Company may collect and use member mobile device information (settings, specifications, OS version, mobile carrier information, etc.) excluding personal information.

The Company may request additional information from members for service improvement or to introduce services to members. Members may accept or decline such requests, and the Company shall inform members that refusal is possible when making the request.

Article 17 (Provision of Advertisements)

The Company may display advertisements within the services in connection with their operation. Additionally, advertising information may be sent via email, text messages (LMS/SMS), push notifications, or other methods only to members who have agreed to receive such information. Members may refuse to receive such messages at any time, and the Company will cease sending advertising messages upon refusal.

Through banners, links, or similar elements within the services, members may be connected to advertisements or services provided by third parties.

If a member connects to third-party advertisements or services under paragraph 2, the Company does not guarantee the reliability or stability of such third-party services, which are outside the Company's service domain, and the Company bears no responsibility for any resulting damages to members. However, this does not apply if the Company has willfully or through gross negligence contributed to the occurrence of damage or failed to take preventive measures.

Article 18 (Copyright)

① All copyrights and other intellectual property rights for all content created by the Company within the services belong to the Company.

② Members may not use information obtained through the Company's services—where the intellectual property rights belong to the Company or its providers—for commercial purposes or allow others to use such information by means such as copying or transmitting (including editing, publishing, performing, distributing, broadcasting, or creating derivative works) without prior consent from the Company or providers.

③ Members grant the Company permission to use user content (meaning communication, images, sounds, and all materials and information uploaded or transmitted by members within the service, including but not limited to character data, images, and sound) under the following methods and conditions:

Use, editing, format conversion, and other modifications of such user content (including publication, reproduction, performance, transmission, distribution, broadcasting, creation of derivative works, etc., in any form, without limitation on usage period or region).

The Company shall not sell, rent, or transfer user content for commercial transactions without the prior consent of the user who created it.

④ For user content not expressed within the service or not related to the service (such as general forum posts not substantially related to in-game content), the Company will not use such content without explicit consent from the member. Members may delete such user content at any time, and all rights and responsibilities for such works belong to the member.

⑤ If the Company determines that a member's posted or registered content within the service constitutes a prohibited act under Article 10(1), the Company may delete, relocate, or reject registration of such content without prior notice.

⑥ If a member's legal interests are infringed by information posted on Company-operated bulletin boards, the member may request deletion of the information or the posting of a rebuttal. The Company shall take necessary measures promptly and notify the applicant.

⑦ This Article remains valid while the Company operates the services and continues to apply even after members withdraw from the service.

Article 19 (Use of Content)

Content provided through paid purchases within the service is attributed to the member's account information and can be used on the mobile device logged in with that account. However, temporary members may only use the content on the device where the application was downloaded or installed.

If a usage period is separately specified at the time of purchase for paid content, that usage period applies. However, if service termination occurs in accordance with Article 15(2), the usage period for content without a defined period shall be until the service termination date announced at the time of service termination notice.

Content that is exchanged for other content within the service or consumed when used (hereinafter "game currency") may be provided through paid purchases or free of charge depending on service use. When used, game currency provided through paid purchases is consumed first. However, this does not apply if the service sets a different priority for usage.

Article 20 (Restrictions on Service Use)

① Members must not engage in actions that violate the obligations under Article 10, and if such actions occur, the company may impose restrictions on service use according to the classifications below, including deletion of related information (posts, images, videos, etc.) and other measures. Specific reasons and procedures for restrictions on members will be defined in the operation policies for each game in accordance with Article 21(1).

Partial restriction of rights: restricting certain rights for a set period, such as chat restriction or game data reset

Character use restriction: restricting the use of the member's character for a set period or permanently

Account use restriction: restricting the use of the member's account for a set period or permanently

Member use restriction: restricting the member's game service use for a set period or permanently

② If the restrictions in Paragraph 1 are justified, the company does not compensate the member for damages caused by the restriction.

③ The company may suspend service use for the relevant account until investigations of the following issues are completed:

When a legitimate report is received that the account has been hacked or stolen

When there is suspicion of illegal program usage, operation through illicit workshops, or other unlawful behavior

When repeated refunds or unpaid product issues raise suspicion of payment abuse

When temporary action is required for reasons equivalent to the above

④ After completing the investigation under Paragraph 3, the company will extend usage time or compensate with equivalent content for paid content affected by the suspension period. However, this does not apply if the member is found to fall under any of the reasons listed in Paragraph 3.

Article 21 (Reasons and Procedures for Use Restrictions and Appeals)

① The company defines specific reasons and procedures for imposing restrictions under Article 20(1) in the operation policy, taking into account the nature, degree, frequency, and consequences of the violations.

② If the company imposes restrictions under Article 20(1), the following matters will be notified to the member in advance and announced within the service. However, in unavoidable cases, notice may be given afterward.

Reason for restriction

Type and duration of restriction

Method for filing an objection to the restriction

③ If a member wishes to contest the company's restriction, they must submit an objection form stating the reason for disagreement to the company within 15 days from the date of notification, either in writing or via electronic document.

④ The company will respond in writing or via electronic document within 15 days from the date of receiving the objection and take any necessary action. However, if responding within 15 days is difficult, the company will notify the member of the reason and the expected processing schedule.

Article 22 (Payment of Fees)

The imposition and payment of purchase fees for content follow the policies and methods set by mobile carriers, open market operators, and similar entities. Limits for each payment method may be granted or adjusted according to the policies of the company, open market operators, payment providers, or government guidelines.

If content purchase fees are paid in foreign currency, the actual charged amount may differ from the price displayed in the service store due to exchange rates or fees.

Article 23 (Withdrawal of Purchase)

① A member who has entered into a purchase contract with the company for content may withdraw from the contract within 7 days from the later of the purchase date or the date the content becomes available for use, without any additional fees or penalties.

② Members may not withdraw from the purchase under Paragraph 1 against the company's intention in the following cases. However, in the case of divisible-content purchases, the remaining portions that do not fall under the following items may still be withdrawn:

Content that is used or applied immediately upon purchase

Content for which additional benefits were provided and those benefits have been used

Content that is considered used upon opening or whose utility is determined upon opening, if such opening has occurred

③ For content to which withdrawal is restricted under Paragraph 2, the company shall clearly indicate this in a way that members can easily recognize, and provide trial versions (temporary access, demo versions, etc.) or content information when trial provision is difficult. If the company fails to take such measures, members may withdraw from the purchase regardless of the restrictions under Paragraph 2.

④ Notwithstanding Paragraphs 1 and 2, if paid content differs from what was advertised or is delivered in a manner inconsistent with the contract, the member may withdraw from the purchase within 3 months from the purchase or availability date, or within 30 days from the date the issue was discovered or reasonably could have been discovered.

⑤ When a member withdraws from a purchase, the company may verify the purchase history through the open market operator. The company may also contact the member using provided information to confirm the reason for withdrawal and request additional evidence if needed.

⑥ When withdrawal is made under Paragraphs 1–4, the company shall promptly retrieve the paid content from the member and refund the payment within 3 business days. If the refund is delayed, the company shall pay delay interest calculated according to the "Act on Consumer Protection in Electronic Commerce" and its Enforcement Decree, Article 21-3.

⑦ If a minor enters into a content purchase contract on a mobile device, the company shall notify them that the contract may be canceled by the minor or their legal guardian unless the legal guardian has consented. If the minor makes a purchase without such consent, the minor or legal guardian may cancel the contract. However, cancellation is not allowed if the minor purchased content using property authorized by the guardian or if the minor deceived the company into believing they were an adult or had guardian consent.

⑧ Whether the contracting party is a minor is determined based on the mobile device used for payment, the payment executor's information, the payment method holder, etc. The company may request documents to verify the minor and legal guardian for confirmation of legitimate cancellation.

Article 24 (Refund of Overpayments)

If an overpayment occurs, the company shall refund the overpaid amount to the member. However, if the overpayment results from the member's fault and not from the company's intent or negligence, the member shall bear the actual costs required for the refund.

Paid purchases follow the payment methods provided by the open market operator, and if overpayments occur during the payment process, the member must request a refund from the company or the open market operator. However, depending on the policies and systems of the open market operator, the company may request the necessary refund procedures from the operator.

Communication fees (call charges, data charges, etc.) incurred from downloading the application or using network services may be excluded from refund eligibility.

Refunds are processed according to the refund policies of the company or the open market operator, depending on the operating system of the mobile device used for the service.

Content obtained without paid purchase during service use, or content provided free of charge through internal/external partnership events, is excluded from refund eligibility.

To process refunds for overpayments, the company may contact the member using the provided information and request necessary details.

Article 25 (Termination of Contract)

When a member wishes to terminate the service contract, the member may apply for account deletion through the in-service menu or the customer center. Upon completion of withdrawal, all game data of the member (scores, characters, items, game currency, etc.) will be deleted and cannot be recovered. Deleting the application or unlinking a partnered service does not constitute contract termination.

If a member commits an act prohibited under these Terms or the operating policies, or if another serious reason arises that makes it impossible to maintain the contract, the company may notify the member in advance within a reasonable period and suspend service use for a set period or terminate the contract.

Refunds and compensation related to Paragraphs 1 and 2 are handled in accordance with the "Content User Protection Guidelines."

To protect personal information, the company may terminate the contract and dispose of personal data for members who have not used the service for one year from the last login date ("dormant accounts"). In such cases, the company will notify the member at least 30 days before the date of contract termination and data disposal.

Article 26 (Compensation for Damages)

The company or the member shall compensate the other party for damages caused by violating these Terms. However, this does not apply if there is no intent or negligence.

If the company provides an individual service through a partnership, and a member agrees to that individual service's terms, any damages caused by the fault of the individual service provider shall be the responsibility of that provider.

Article 27 (Limitation of Liability)

The company is not liable for failure to provide services due to natural disasters or other force majeure events.

The company is not liable for damages arising from maintenance, replacement, inspection, construction of service facilities, or similar reasons. However, this does not apply if caused by the company's intentional or negligent actions.

The company is not liable for service failures caused by the member's intent or negligence, unless the member has justifiable reasons.

The company is not responsible for the reliability or accuracy of information or materials posted by members unless caused by the company's intentional or gross negligence.

The company has no obligation to intervene in transactions or disputes between members or between a member and a third party that arise through the service, and is not liable for resulting damages.

The company is not liable for damages related to free services provided to members, unless caused by intentional or gross negligence.

The company is not liable for any expected benefits or losses of benefits from using the service.

The company is not liable for loss of game data (experience, rank, items, game currency, etc.) unless caused by intentional or negligent actions of the company.

Members are responsible for managing password settings for mobile devices or open market payment functions; the company is not liable for unauthorized third-party payments unless caused by the company's intentional or negligent actions.

The company is not liable if some or all content cannot be used due to mobile device changes, phone number changes, OS upgrades, roaming, or carrier changes, unless caused by the company's intentional or negligent actions.

The company is not liable if the member deletes content or account information provided by the company, unless caused by the company's intentional or negligent actions.

The company is not liable for damages incurred by temporary members using the service, unless caused by intentional or negligent actions of the company.

Article 28 (Notices to Members)

The company may notify members via email, electronic memo, in-service messages, LMS/SMS, or other methods.

For notices to all members, the company may substitute notice under Paragraph 1 by posting it within the game service or showing a popup for at least seven days.

Article 29 (Jurisdiction and Governing Law)

These Terms are governed and interpreted in accordance with the laws of the Republic of Korea. If a lawsuit arises between the company and the member, the competent court shall be determined according to applicable laws.

Article 30 (Member Complaints and Dispute Resolution)

The company provides guidance within the game service or on linked screens on how members may submit opinions or complaints. The company also designates staff to handle such matters.

If a member's opinion or complaint is objectively recognized as valid, the company shall process it promptly within a reasonable period. If processing will take a long time, the company will notify the member of the reason and the schedule via an in-service notice or through the method described in Article 28(1).

If a dispute arises between the company and a member and is referred to a third-party dispute resolution body, the company shall faithfully provide evidence of measures taken, such as usage restrictions, and may comply with the mediator's decision.

[Supplementary Provision]

1. These Terms take effect on July 30, 2024.